Community Association Management Careers

• The incumbent is the primary contact for providing all MAY Management services to assigned Associations.
• Responsible for achieving high level of client satisfaction while drawing upon all MAY Management resources.
• Supervises and directs Community Assistant, ARB Coordinator (as appropriate) and Maintenance Technicians assigned to the Association. Coordinates with Client Accounting to develop Budgets and timely financial reports. 

• Attends all Board meetings, provide Boards with administrative support, prepares agendas, minutes, and distribute Board packages with agreed upon lead-time.
• Respond within 24 hours to Board requests directed to the Community Manager. Provides President with timely status reports. Important for Directors to see quick proactive action.
• Reviews Board minutes for accuracy prior to distribution.
• Creates a weekly management report to email to all board members on status of projects, violation activity, etc. All weekly reports of associations need to be emailed to the President of MAY also for review.
• Attends committee meetings as contracted.
• Prime liaison between Board President and the association’s vendors.
• Manages Annual meeting, mails voting proxies and ballots to owners and performs other associated duties.
• Obtains and presents bids and proposals for Board consideration with brief evaluation of each option.
• Educates Board members on Florida law requirements, organization, conduct of meetings and corporate records to improve the Board’s effectiveness and efficiency.
• Provides direction for Turnover committees when necessary.

• Timely response to Owners phone calls, e-mails and communications.
• Resolve Owner problems quickly.
• Timely processing of ARB/ARC applications not involving the Architectural Review Coordinator

• Inspects properties as contracted (weekly, biweekly, etc.) and arranges for corrective action. Checks violations, vendor performance, identify physical assets needing repair.
• Enforces covenant provisions and sends violation letters.
• Proactively recommends repair needs of the Association’s physical assets when required.Prepares work orders for maintenance personnel and contracts vendors including agreed-upon completion due date.
• Ensure maintenance personnel are satisfactorily completing routine tasks.
• Follow up to ensure work is completed by the due date.
• When work order is closed out, it should include corrective action taken.
• Supervises Association’s contractors and vendors.
• Recommend changes in vendors if performance does not meet expectations.

• Works the draft Annual budget in concert with Client Accounting for Finance committee and/or Board presentation.
• Conducts a detailed review of each month’s financial reports, including the general ledger, to ensure accuracy.
• Works with Client Accounting to correct discrepancies prior to distribution.
• Prepares a variance report for the current month and year-to-date for Board presentation. Identifies potential problems and unfavorable variances, which may jeopardize achieving the year-end budget results.

• Provides supervision to direct reports, critiquing performance and training to correct deficiencies.
• Reviews and approves Timeclock Manager for payroll processing.
• Prepares annual performance review.
• Interviews new hire candidates with HR Manager and Regional Manager.
• Trains new hires on daily operations concerning Office and Associations.
• Demonstrates good management practices in supervision of direct reports.

• CAM license with min. 3-5 years experience
• Ideally, an Associates or BA degree, or commiserate experience
• Community Management and Accounting courses

• Thoroughly understands provisions of Florida law, Chapter 718 and 720.
• Knows how to read financial statements
• Familiar with the construction and condition of the Association’s physical assets to identify repair needs.

• Demonstrates strong leadership skills
• Well organized – able to prioritize
• Good communication skills – both written and verbal
• Pro active – able to assess situations quickly and take appropriate action.
• High sense of urgency
• Sensitive to clients. Diplomatic
• Displays good common sense
• Confident – not afraid to make a mistake and admit it
• Be objective – don’t take criticism personally
• Willing to give effective (good and bad) feedback to direct reports.
• Able to work quickly and efficiently; manage a heavy workload.
• Able to work independently with little supervision.
• Ability to handle difficult situations tactfully.

• Board presidents, Board members, Committee chairs, Owners
• Vendors
• Direct reports, HR Manager, Client Accounting personnel

• Community Assistants
• Maintenance Technicians
• ARC Coordinator (if applicable)
• Coordinates with Client Accounting

The Maintenance Technician maintains a close working relationship with the Community Manager. As the primary contact for providing MAY Management maintenance services to assigned Associations, candidates must have the following abilities.

Work well with minimal direct supervision.

Must be dependable, self-motivated and have excellent troubleshooting skills, reliable transportation and basic hand tools.

Maintenance Techs are responsible for achieving high levels of client satisfaction by maintaining and repairing association assets such as inspecting properties daily and performing corrective action; identifying physical assets in need of repair, checking violations, monitoring vendor performance, proactively recommending repair needs of the Association’s physical assets.

Other duties may include: trash pick-up, lighting check and repair, general cleaning of facilities and assets; repair and maintain posts and signs; light carpentry repair, light electrical repairs, clean and treat pools, irrigation testing and repairs, all manners of manual labor.

Must be in good physical condition and have the ability to perform regular lifting, stooping, standing, bending, climbing, and reaching tasks and work in adverse weather conditions.

Must be available to work on-call hours to respond to emergency calls in addition to the regular work schedule. Good communication skills with a high sense of urgency is essential for this key position.

In exchange for your expertise and stable work history, we offer competitive pay, a comprehensive health care benefit package, 401k, vacation, and paid holidays. Please complete the Online Employment Application.

Our Community Assistant handles the routine daily work of a thriving Community Management office. You will assist assigned Community Association Managers, Clients and Homeowners with business details such as producing letters; maintaining files; and interfacing with customers by phone and in person. The following is required to apply for this position.

Background in community management and lease administration is preferred.

Working knowledge of Microsoft Excel, Word, eMail with exceptional typing and letter writing abilities are essential.

Minimum High School diploma, GED or 2 years experience required.

Team players with excellent communication and customer service skills are encouraged to apply.

In exchange for your expertise and stable work history, we offer competitive pay, a comprehensive health care benefit package, 401k, vacation, and paid holidays. Please complete the Online Employment Application.

Our Client Accountants provide full charge bookkeeping services with high-volume responsibilities for general ledger, journal entries, and monthly financial statements for assigned association accounts.

Other duties include posting assessments, capital contribution, and other fees.

Prepare monthly invoices or statements; posting interest and/or late fees to delinquent accounts.

Prepare past due statements along with follow up delinquency notices.

Ensure payments are posted correctly; review Statement of Account before distribution to Title Company.

Prepare budget worksheets projecting end of year revenues and expense.

Support Auditors with appropriate documentation, reports and adjustments.

Excellent computer skills (MSWord and Excel), Data Entry, and Customer Service are essential for the key position.

Minimum AA Degree in Accounting or the equivalent in experience required.

In exchange for your expertise and stable work history, we offer competitive pay, a comprehensive health care benefit package, 401k, vacation, and paid holidays. Please complete the Online Employment Application.

Provide accounting and use basic principles of customer service in order to maintain a close, cooperative working relationship with Client Accountants, Accounting Managers, homeowners and MAY Management Services (MMS) personnel. Assistants perform a wide range of tasks, which must be performed in an accurate and timely manner. These tasks enable others in the Association Accounting Department to perform their jobs properly. Duties may include.

Processing incoming mail and deliver to appropriate MMS personnel.

Sorting checks by Client Accountant and delivering; preparing bank deposit bag and maintain receipts.

Daily bank runs; organize and copy liens and draft check request filing.

Ordering office supplies; auditing Dispatch Depots inventory and verifying invoices.

Recharge postage machine; arrange for servicing of printers.

Must maintain high standards of integrity, confidentiality and professionalism, be well organized, with excellent communication skills – both written and verbal.

Excellent computer skills (MSWord and Excel), Data Entry, and Customer Service are essential for the key position.

Must be able to lift up to 25 lbs.

Minimum High School diploma, GED or 1 year experience required.

In exchange for your expertise and stable work history, we offer competitive pay, a comprehensive health care benefit package, 401k, vacation, and paid holidays. Please complete the Online Employment Application.