Vantaca Portal
FAQ
At MAY Management Services Inc.
We’ve compiled a list of common questions about Vantaca.
(Click on the + to expand the answer. )
How to use Vantaca
Helpful Features
We want you to have all the information you need in one place. In a few simple steps, you will have access to real-time information regarding your account information, community documents, event calendar, work order system and more.
Yes. Once you have set up an account, select the “Make a Payment” button to be directed to the payment processing service. We highly recommend you convert to the payment options through your Vantaca portal for faster and accurate application of your payments, and lower fees. Payments made through the Vantaca portal will be applied to your ledger at the time of the transaction.
Yes. All major credit cards are accepted.
Yes. To make a payment by credit card through Vantaca, you will be directed to Paylease to make the payment. Paylease will charge a processing fee for all credit/debit card payments.
No. Homeowners can set up auto-draft (ACH) at no cost using a checking account if there is a zero balance. You cannot set up auto-draft using a savings account.
Yes. Homeowners can pay by check using these instructions:
- (Include the name of your association) c/o First Citizens Bank
P.O. Box 66035, Phoenix, AZ 85082
- Please allow at least 7 business days for the check to be processed
Yes. MAY Management uses CIT Bank as its lockbox service. If you are currently using CIT Bank to make payments via e-check or credit card, we highly recommend you convert to the payment options through your Vantaca portal for faster and accurate application of your payments, and lower credit card processing fees. Payments made through the Vantaca portal will be applied to your ledger at the time of the transaction.
Yes. The (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted. Also, Beacon does not have access to your banking or credit card information.
Yes. Vantaca will generate a new account number when you set up your account. We encourage you to update your records and start using your new account number when making a payment.
Yes. You can see multiple properties through one dashboard by clicking on the Login link in the upper right-hand corner of the website. Click Submit a Request from the left menu and select “General Question” from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.
For assistance, please contact Beacon Management customer service. Email us at customerservice@beaconmanagementservices.com or call us at (404) 907-2112, Option 1 for help with your login.
Additional Information and Helpful Videos
The Vantaca Portal Offers These Significant Features
Residents
Communicate Directly
Manage Accounts
Pay your association fees, schedule recurring payments, check your account balances and see if you have any reported violations.
Request Services
Request work orders, reserve amenities, submit requests for architectural modifications and check on calendar events.
Board Members
Association Info
Review meeting minutes, budgets, monthly financial statements, collections, violations and other important reports.
Service and Amenity Management
Monitor and manage amenity Reservations to streamline processes and increase resident satisfaction.
Board View
Use these valuable resources to identify needed operational improvements, reduce costs and deliver better service to your residents.
Property Managers
Mass Communication
Send alerts, urgent emergency messages or notifications to some or all board members and residents via automated phone calls or email blasts.
ARC Compliance
Process architectural violations directly from your mobile device while in the field; letters are generated automatically with photos and sent to be printed.
Conversation Tracking
Communicate easily with residents, board members, and vendors within the portal; it saves your email correspondence in one place for easy retrieval!
