Condominium (COA) and HomEOWNERS (HOA)
Community Association management services
Provided by MAY Management Services Inc.
Owner Support Services
MAY guarantees to provide real time support for your customers. Our office locations are staffed Monday through Thursday from 9 a.m. to 5 p.m. and Friday 8:30 a.m. and 4 p.m. to take calls, respond to emails and meet with members of your community. We also have a dedicated team assigned to serve as an account manager for your community to provide ongoing management, oversight and maintenance support. Direct access to these individuals is provided including mobile numbers for your Board Members and Leadership Team.
After hours, we have a dedicated on-call team to provide emergency response for your community. We are committed to responding to all customers in a timely manner and have developed quality assurance measures and controls to make sure each customer communication is handled within a timely manner. Non-emergency inquiries are responded to within 24 hours.
We provide mobile access to document records, process violations and work orders while on property tours. Using our resources, we can automatically attach form letters and reports to owner records for record keeping and track service requests and work orders in the field. Other services include tracking CC&R violations, ARB submittals, and maintenance requests. We can process stored utility billings, send instant emails to residents and design customer communications using our form letter drafting capabilities.
Preventative Maintenance Programs
Establish a preventative maintenance program to reduce replacement requirements and prolong life of community related building items and management of the program.
Our community managers perform ongoing property tours to evaluate maintenance performance, review any work being completed by vendors and develop property improvement projects based on inspection results for the Board to consider and review. Our managers also correspond with owners regarding violations, tracking all communications and actions for specific use by the association. The Property Manager also enforces the Board’s policy to remedy covenant violations including notice letters, set up of committee meetings with intent to consider fining and legal follow through if violations are not resolved after fining.